CUSTOMER SERVICE/CALL CENTER REPRESENTATIVE

8 Weeks

Two Months

120 Hours

Objectives

This class is intended to give participants knowledge of and appreciation of the importance of the customer concept in its entirety. It is designed to successfully train and develop customer service professionals. Course content includes soft skills, customer service skills, computer skills, and automated call simulation.  They will also gain a full understanding of the Call Center role and expectations. Students will take a Pre/Post Assessment and a final Certification Examination. Upon successful completion of the course, students will receive a NRF Customer Service and Sales Certification.

Opportunities for Employment

There are many openings in the customer service industry today and growth is expected in years to come.  Graduates can expect to find jobs in almost any public or private industry.

Courses Clock Hours

Introduction to Customer Service 20

Positive Customer Interaction 20

Customer Service Excellence-Strategies for Success 20

Customer Relations-Consultative Sales 20

Influencing Outcomes 20

Introduction to Microsoft Word 20

Total 120

Classes meet Monday through Thursday from 9 a.m. to 2:30 p.m.